The exchange is impossible, since it's an international shipping. If you would like to exchange the item, you should ask for return first, and then make another order with correct option again. Please refer below for return policy.
*If you willing to Return any items, first you should inform us right after you receive it and name of item and the shop name.(within 5 days after delivery completed)
1) You should pay for the international shipping cost to send the item back to Korea.
2) In case refund or Exchange are not possible: Laundry, wearing, apply perfume, repair, Missing tag.
3) If the total amount after the cancellation of returned items, is below than the criteria of free shipping event amount, you should be charged on the very first international shipping cost. (This will be deducted from the refunded charge, or paid with the personal payment link.)
*Very first international shipping cost: The paid amount by OKVIT caused from the free shipping event.
If the item is damaged, the compensation can be made after confirming with the seller / OKVIT & Logistic center / delivery company.
For accurate and fast service, please send us 3 following pictures with your order number (K************), product name or number to 'firstname.lastname@example.org' in 5days after you received the parcel.
1) Defected part of the item and a Tag
2) Bar code labels attached on the package
3) Label attached on the cover of the item
The customer is considered the importer of the purchased products, when you make an international order, and will be reponsible for any customs tax, impost duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and OKVIT cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information. OKVIT is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your country's customs policies before placing your order.