No, an exchange is not allowed.
 
[For Return Policy]
※ https://www.okvit.com/EN/cs/faq/code/003
   (FAQ → SERVICE​ ​→ Return Items You Ordered)
 

You will be able to place order after create an OKVIT account.
If you want to create a new account, pelase click it.
 
 
For customers who have already registered an account, please activate your account by resetting the password. 


*Login page > click 'Forgot Password!' > request for temporary password > check your email > log-in with temporary password > reset the password​
 

Wholesale member is for company customers. A business license copy is necessary when you apply for the wholesale member.  

When you receive your order, please inspect your parcel right away.  * For all KPOP products, an unboxing video is necessary when submitting a delivery issue​​
 
What should you inspect?
1. Inspect the packaging for damage.
2. Inspect the item for damage after it has been unboxed.
3. Check that the product name and model number match your order confirmation.
 
When you receive a wrong-delivered or damaged item, please contact us right away.
 
How to contact us?
 
Sign in to your account and click the link to fill in the form 
> https://www.okvit.com/qna/new
 
1. Order number (K**********)
2. Item's name
3. A picture of a wrong-delivered or defective item (Attach it)
4. Tell us which part of the item is damaged or which item is wrong delivered.
* Please note that if you reply to help@okvit.com with the attachment file(s), it is a post-only email, thus, we cannot check the attached file(s). ​
* Important Note: For all KPOP products, please understand that the submission of an unboxing video is mandatory.​
 
Please understand that it's impossible to check the damage or wrong-delivered if the parcel had been delivered exceed 7 days.​ ​ 

Items shipped from OKVIT.COM can be returned within 7 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. 
Return Policies: 
 
1. Return Cost
If the reason for return is neither a result of an OKVIT.COM nor the seller's error, the cost of return should be at your own expense. Return costs include the following two sections:
1) The international shipping cost to Korea
2) Cancellation fee of around $5.50 to $9.50, which will be deducted from your refund amount per shop. 
3) International shipping fee, which you paid for the item, will not be refunded.
 
2. In this case, items are not returnable
1) Damaged, defective, signs of use, stains, laundry, applied perfume, repaired, missing tag
2) Pre-order, custom-made, imported items, gold and silver products, jewelry, small accessories, piercings, hair accessories, underwear, digital products, tickets, stated non-refundable on the detail page, season-off, completely sold-out, no longer in sale
3) Exceeded 7 days from the receipt date

 
3. How to request a return?
Contact with OKVIT CS TEAM (Please refer to ""How to contact us"")
 
4. What information should be stated on the Q&A board?
1) Order number (ex. K190******)
2) Item's name
3) The reason for return
4) Tell us whether agree with the return policy above.
 
We will check with the seller about whether your item is returnable after receiving your request.
When getting the approval from the seller, we will send an email to notify you of the return address and instructions.
 
5. Prepare your package for return. 
Pack your item securely and enclose the ""OKVIT Return Label"" after filling it out and ship out the parcel.
* You should ship out your return parcel within 3 days from the date you received the return address.
* You should make sure that the return parcel will arrive in Korea within 10 days from the date being shipped out. 
   If not, the seller has the right to refuse to make a refund due to their item may became a season-off item(no longer in sale). ​ ​

Sorry to tell you that email is unable to change after registered.
If your email is not usable, please create a new account with your new email.​ ​ 

Most of the orders should be shipped out within 1~2 weeks after payment. When your order get into international shipping process, you will be able to find tracking number on My order page.
Please check the shipping status by tracking number in case parcel delivered but you are not aware of it.
 
If your tracking information shows that your package was delivered, but you can't find it:
 
1) Verify the shipping address and phone number.
2) Look for a notice of attempted delivery
3) Check front gate, back gate, deposit box, APT secret guard, front desk or other place where can keep your parcel.
4) See if someone else accepted the delivery as well as roommate, neighborhood.
5) Some packages travel through multiple carriers
6) Check your mailbox or wherever else you receive mail.
7) Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
 
If you still cannot find it anywhere, please contact OKVIT CS Team right away. In the meantime, call express company at your place to let them find parcel for you.
 
-Note-
- Parcel missing and not delivered is available to submit within 14 days of delivered, according to tracking information on express companies’ homepage. If you cannot find parcel anywhere, you should contact us within 14 days of deliver. In case over 14 days, it is impossible to find delivered parcel, since it has been a long time passed.
- In case your shipping address is in PO Box Address, Warehouse Address, Post Office Address, or Shipping Company's Office Address, non-refundable after delivered.  Moreover, OKVIT is not responsible for loss or damage of shipment if the customer failed to provide their real addresses, such as warehouse address, forwarding company's address, delivery company office address, PO Box Address, or any other post office addresses.​  
- If you requested deliver to front door, you should pay full responsibility for parcel missing after delivered.​​
- Delivery Omission: For all KPOP products, please understand that the submission of an unboxing video is mandatory.​

You can find a coupon code on main banner on homepage.
 
Enter valid coupon codes for each CART before purchase.​