​Dear valuable customer,

This is OKVIT Operation Team.

Since last year, the shipping rates of each carrier services companies have increased due to the COVID-19.

We've tried to avoid increasing our shipping rates as much as possible, but inevitably we had to come up with a decision to adjust our rates as well.

We are truly sorry about the inconvenience. However, we will try our best to provide maximum benefits to our customers.

Thank you,

OKVIT.com 

[Shipping Notice]Neverland 2nd Membership

※ Order & Shipping Schedule

Pre-order period: Aug. 10th, 2020 ~ Sep. 13th, 2020 (Korea Time)

Domestic Shipping: Around Oct. 2020

International Shipping: 1~2 weeks after domestic shipping

※ Membership Gift Box

- Photobook, etc

- Skin & Lotion sample: 30ml*2

※ Non-Refundable Notice

1. Pre-order items, which only can be ordered during pre-order period, is non-refundable after pre-order period end. Because seller will produce items according to order list, and if you cancel it after pre-order period end, seller cannot sell it to anyone else. (eg. season greeting, etc )

2. Pre-order items, which marked your name or other information of yours, is non-refundable after pre-order period end. (eg. Fanclub, gift card, etc)

[LOOПΔ] 2020 SUMMER PAKAGE - Pre-order​ Shipping Notice

(blockberrycreativeshop)

Dear customer,

This is OKVIT customer service.

Item below is a pre-order package.

[LOOПΔ] 2020 SUMMER PAKAGE - Pre-order

Domestic shipping: After August 14th, 2020

International shipping: 1~3 weeks later than domestic shipping

Note: 

International shipping may take more time than expected due to airline reduced caused by covid19 at this moment.

Should you have any queries, please do not hesitate to contact us.

Best regards,​ ​ 

 ​ 

(G)I-DLE I-LAND:WHO AM I SHIPPING SCHEDULE​

Dear customer,

This is OKVIT customer service.​ 

This is a shipping schedule of (G)I-DLE I-LAND:WHO AM I.

1. Placed order during June 10th ~June 14th

Domestic shipping is scheduled from June 29th.

International shipping is scheduled 1~2 weeks later than domestic shipping date.

2. Placed order during June 15th ~July 5th

Domestic shipping is scheduled from July 20th.

International shipping is scheduled 1~2 weeks later than domestic shipping date.​ 

In addition, shipping to some countries and regions are unavailable at this moment due to COVID19. 

You can refer to 'Countries and Regions Unavailable to Ship' (Click here to check) 

If your address is in shipping unavailable areas, we will notice you by email.

And you can decide to wait until shipping resume or change address to available address.

Note: 

The delivery schedule may change depending upon the circumstances of the manufacture,

International shipping may take more time than expected due to airline reduced due to covid19 at this moment. It may be unable to deliver order by the day of the concert.

Should you have any queries, please do not hesitate to contact us.

Best regards,​ ​ 

UNIVERSE 3rd Membership Shipping Notice​

Dear customer,

This is OKVIT customer service.

UNIVERSE 3rd Membership(oversea delivery) Gift Boxes are delivered to warehouse today.

Orders are shipped out from warehouse on a first-come, first-served basis in 1~2 weeks.

To make sure shipping of your order goes normal, you should pay attention to the following​：

1) Shipping Address

Since it has been long time after you purchased it, please check shipping address again and make sure it is still available for you.

* If order shipped out from warehouse, change shipping information is impossible.

2) Additional Shipping Fee

UNIVERSE 3rd Membership​ is a KPOP item. If your parcel's weight over 4kg, additional shipping fee will be charged.

If your order stuck on "International shipping fee charged" section over 3 business days, please check inbox of your email to find whether there is a additional shipping fee charged email.

3) Countries and Regions Unavailable to Ship

Shipping to some countries and regions are unavailable at this moment due to COVID19.

You can refer to 'Countries and Regions Unavailable to Ship' (Click here to check)​ 

If it is convenient for you to change shipping address to available countries and regions, please reply us.

If not, we can keep the parcel for you until covid19 situation becomes better.

Should you have any queries, please do not hesitate to contact us.

Best regards,​ 

Dear customer,

This is OKVIT customer service.

EMS reopened the shipping to All States of Canada.

Customers, who live in BRITISH COLUMBIA(BC), ALBERTA(AB), MONITOBA(MB), etc can place order on our website from now.

If you have any questions, please do not hesitate to contact us.

Thank you.​ 

Dear customer,

This is OKVIT customer service.

Hoping you have read this notice before placing order.

Due to COVID19, shipping to some countries and regions are unavailable at this moment. 

If your shipping address located in these areas, order may be cancelled without your commission.

In addition, if you purchased non-refundable items, we may have to keep it in warehouse until COVID19 situation becomes better. But it may take a long long time.

About shipping unavailable ​countries and regions, you can refer to following form: 

1) Some states of below countries are impossible to ship

Philippines : All areas, except Manila, part of Luzon

2) All areas of below countries are impossible to ship

A: Afghanistan, American Samoa, Andorra, Anguilla, Antigua, Aruba, 

B: Bahamas, Barbados, Belize, Bermuda, Bonaire, Burundi, 

C: Cameroon, Canary Islands, The, Cayman Islands, Central African Rep, Chad, Comoros, Congo, DPR, Cook Islands, Curacao, 

D: Dominica, 

E: El Salvador, 

F: Falkland Islands, Faroe Islands, French Guyana, 

G: Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Guinea Rep., Guinea-Bissau, Guinea-Equatorial, Guyana, Iraq, 

J: Jamaica, Jersey, 

K: Kiribati, Korea, D.P.R Of, Kosovo, Kyrgyzstan, 

L: Liberia, Libya, Liechtenstein, 

M: Madagascar, Malawi, Mali, Mariana Islands, Marshall Islands, Martinique, Mauritania, Mayotte, Micronesia, Moldova, Rep. Of, Montserrat, 

N: Namibia, Nauru, Rep. Of, Nevis, New Caledonia, Nicaragua, Niue, 

P: Palau, Papua New Guinea, Paraguay, 

R: Reunion, Island Of, 

S: Saint Helena, Samoa, San Marino, Sao Tome And Principe, Seychelles, Sierra Leone, Solomon Islands, Somalia, Somaliland, Rep Of, South Sudan, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, 

T: Tahiti, Tajikistan, Timor-Leste, Tonga, Trinidad And Tobago, Turkmenistan, Turks & Caicos, Tuvalu, 

U: Uruguay, 

V: Vanuatu, Vatican City, Virgin Islands-British, Virgin Islands-US, 

Z: Zimbabwe

Should you have any queries, please do not hesitate to contact us.

Best regards,​ 

Dear customer,

This is OKVIT customer service.

Product: GOT7 mini album DYE​ (click here to check item)

If you entered your name, birthday, phone number and your personal information, when purchase item, it means you have joined the event of Got7.

In this case, cancel, return, refund is impossible after payment completed, since you have used the chance of event.

Please note that this product is a non-refundable item. 

Should you have any question, please contact us.

[Holiday Notice] Parliament Election Date Day-off Notice

Dear customer, this is OKVIT team.

April 15 is Parliament Election Date of Korea and day-off one day.

[Customer Service day-off]

April 15th, 2020 

[OKVIT Warehouse day-off]

April 15th, 2020 

Customer service team and warehouse team will get back to work and reply your questions on April 16th. 

Have a good holiday!

Sincerely,

[休假公告]韩国国会议员选举日休假公告

您好，这里是OKVIT运营团队。

4月15日是韩国的国会议员选举日，全国休假1天。

【客服中心休假】

韩国客服中心休假：4月15日

【物流中心休假公告】

韩国物流中心休假：4月15日

假期间提出的咨询将在4月16日逐次回复，物流中心将从4月16日开始正常工作，

如有疑问，请通过1：1咨询留言！

Dear customer, 

This is OKVIT customer service.

Shipment to Taiwan, Hongkong, Singapore and ASEAN coutries are as normal, no delay. You can check the shipping speed on following notice.

To Taiwan, China(Hong kong), China(Macao),

SF express: 2~3 business days

To Singapore,

Pantos: 5~9 business days

To Malaysia, Thailand and Indonesia 

EMS: 5~9 business days

To China,

EMS: 2~3 weeks (slightly delay)

Should you have any queries, please do not hesitate to contact us.

Best regards,​ 

UNIVERSE 3rd Membership Recruitment and Gift box Shipment

​

Recruitment period: ~ March 22th 18:00 (Korea Time)

Recruitment period is based on Korea time instead of local time.

If missed recruitment period, order is impossible.

About producing and shipment:

1) After recruitment period​ end, manufacture will begin to produce gift box according to order list. It may take 1~3 months to produce all gifts.

2) When all gift box is produced, domestic shipping will begin.

3) International shipping starts 1~2 weeks later than domestic shipping.

Non-refundable Notice

As you know, there is a card marked your name. So it is a customized item.

Once payment completed, any reason for cancellation or refund is impossible. 

More should be noted:

1) Please check your membership information and make sure it is correct.

2) Since it takes long time to delivery, if need to change address, please contact OKVIT CS TEAM.