Due to Novel Coronavirus (2019-nCoV) issue, shipment to Japan stopped for a week.

From this week, shipping get backs normal. And order to Japan will be processed by DHL and Pantos.

For the parcel, which has been shipped out by Rincos, but stuck on Bushan harbor, will be returned to OKVIT warehouse.

Once parcel returned to warehouse, we will change courier to DHL or Pantos and re-ship the parcel.

If you have any questions, please do not hesitate to contact OKVIT CS TEAM.

Due to Novel Coronavirus (2019-nCoV) issue, entry restriction of Japanese government implement from March 9. It led to a shipping delay.

- Shipment of clothing stopped: from March 9th ~ March 16th

- Shipment of other items are as normal.

After March 16, a notice of whether available to ship clothing will be posted.

We apologize for the inconvenience.

Thank you.​ 

亲爱的客户，您好！这里是OKVIT客服中心。 

由于航班减少以及急救物资优先配送等原因，

韩国到中国大陆的国际包裹会在清关，配送，投递方面出现延迟现象。

中国大陆的客户在订购时敬请参考！

如有其他疑问，请随时联系我们！

Dear customer,

This is OKVIT customer service.

This is an additional delay notice about shipping of Loona season's greeting.

Due to large quantity, additional delay occur and the shipping schedule is postponed to end of Jan. 2020.

We apologize for the inconvenient. 

We promise we will do the best to process your order as soon as possible.

If need to change shipping address, or any other problem, please contact us right away.

Should you have any queries, please do not hesitate to contact us.

It's my pleasure to assist you. Thank you for choosing OKVIT.COM.​ 

Loona Season Greeting Shipping Notice

Dear customer,

This is OKVIT customer service.

Loona season greeting released and the first domestic shipment is delivered to OKVIT warehouse. 

Due to large quantity, international shipping of season greeting is scheduled to be processed by first come first service basis during Jan 6~Jan 17.

Once it shipped out from warehouse, international shipping speed is based on couriers and local conditions.

If need to change shipping address, or any other problem, please contact us right away.

How to contact us?

[PC version]

Visit www.okvit.com, click the “CONTACT US HERE” button down side of main page.

[Mobile version]

Click “ask now!” button on side menu.

If you need to change address, please make sure all the information below is stated when contact us >

Order number: 

Country:

Province:

City:

Address:

Zip code: 

Phone number:

Recipient name: 

When get your reply, we will change shipping information for you.

Should you have any queries, please do not hesitate to contact us.

Dear customer, 

this is a notice of shipping schedule of 2020 SEASON'S GREETINGS.

SEASON'S GREETING is a pre-order items. 

On schedule, the release day of 2020 SEASON'S GREETINGS is around mid of December, Include BTOB, PENTAGON, (G)I-DLE, CLC.

International shipping is scheduled 1~2 weeks later than release day.

Should you have any queries, please do not hesitate to contact us.

Best regards,​ 

Dear customer, this is OKVIT customer center.

This is a shipping delay notice of (G)I-DLE official light stick.

Release day of (G)I-DLE official light stick is scheduled on November 8.

But it is postponed to the end of November according to notice of offical mall. 

In this regard, international shipping will be processed on early December. 

Should you have any queries, please do not hesitate to contact us. 

Best regards,

Sezwick products will come back later

Thank you for your attention to sezwick.

Sezwick warehouse moving may take several days. 

During moving period, it is difficult to ship products. 

According to their request, sales of sezwick products on OKVIT websites have been frozen. 

But when their shipping process get back to normal, we will open the products right away. 

Should you have any queries, please do not hesitate to contact us. 

Thank you, regards

[Shipping Schedule] Stray kids First Photobook [Stay in London] 

※ Order & Shipping Schedule

Pre-order period: ~ Nov. 10st, 2019 (Korea Time)

Release Date: Nov. 11st, 2019

Domestic Shipping: From Nov. 11st, 2019

International Shipping: 1~2 weeks of domestic shipping day

※ Pre-order Special Gift 

Printed signature polariod card will be sent to those, who ordered photobook during pre-order period.

In addition, 90 pieces of handwrite signature are prepared for 90 lucky fans among all pre-order customers.

※ Non-Refundable Notice

According to detail page, this photobook is non-refundable products. 

[Holiday Notice] Chuseok Holiday Day-off Notice

Dear customer, this is OKDGG team.

This is the shipping notice of 2019 Chuseok Holiday in Rep. of Korea.

[Customer Service day-off]

September 12th~15th, 2019 

[OKVIT Warehouse day-off]

September 12th~16th, 2019 

Customer service team will get back to work and reply your questions on September 16th. And OKVIT warehouse will begin to ship order from September 16th.

Have a good holiday!

Sincerely,

[休假公告]2019韩国中秋节休假

您好，这里是OKDGG运营团队。

下面是关于韩国中秋节期间休假与配送日程安排公告！

【客服中心休假】

韩国客服中心休假：2019年9月12日~15日

【物流中心休假公告】

韩国物流中心休假：2019年9月12日~16日

假期间提出的咨询将在9月16日逐次回复，物流中心将从9月17日开始正常工作.

感谢您的支持和谅解，祝您中秋节愉快！

[KiT VIDEO] 2019 WORLD TOUR 'WE ARE HERE' IN SEOUL

Dear customer,

You may be not able to find KiT VIDEO on OKVIT and feel inconvenient about it.

We know you loved Monsta X a lot and wish to get all goods of them.

But sincerely sorry to tell you that KiT VIDEO is not available on OKVIT.COM due to battery inside.

All of OKVIT orders are shipped by air to make sure parcels are shipped quickly and safety.

However, battery may led to accidents on special environment, for example in environment of high temperature and high pressure. So, battery is not allowed to shipped by air.

[DVD] 2019 WORLD TOUR 'WE ARE HERE' IN SEOUL is available. ​

Go to purchase DVD